No Responden | Pertanyaan | Total | ||||||||
---|---|---|---|---|---|---|---|---|---|---|
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
12 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
13 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
14 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
16 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
17 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
20 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
23 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
24 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 |
25 | 3 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 25 |
26 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
27 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
28 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
29 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
30 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
32 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 27 |
33 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
34 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
37 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
39 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
40 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
41 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
42 | 3 | 3 | 3 | 3 | 3 | 3 | 1 | 3 | 3 | 25 |
43 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 29 |
44 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
45 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
46 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
47 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
48 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 3 | 3 | 31 |
49 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 3 | 31 |
50 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 29 |
51 | 2 | 4 | 4 | 4 | 4 | 3 | 2 | 2 | 2 | 27 |
52 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
53 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
54 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
55 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
56 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
57 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
58 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 29 |
59 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
60 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
61 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
62 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
63 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
64 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
65 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
66 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
67 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
68 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
69 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
70 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
71 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
72 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
73 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
74 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
75 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
76 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
77 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 28 |
78 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
79 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
80 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
81 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
82 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
83 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 34 |
84 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
85 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
86 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
87 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
88 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
89 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
90 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
91 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
92 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
93 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
94 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
95 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
96 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
97 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
98 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
99 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
100 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
101 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
102 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
103 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 28 |
104 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
105 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
106 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
107 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
108 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 26 |
109 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
110 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
111 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
112 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
113 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
114 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
115 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
116 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
117 | 4 | 4 | 4 | 2 | 4 | 4 | 4 | 4 | 4 | 34 |
118 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
119 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
120 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 32 |
121 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
122 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
123 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
124 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
125 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
126 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
127 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
128 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
129 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
130 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
131 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
132 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 32 |
133 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | 18 |
134 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
135 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
136 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
137 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
138 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
139 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
140 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
141 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 33 |
Total | 507 |
505 |
503 |
499 |
508 |
510 |
505 |
505 |
504 |
4546 |
Rata-Rata Pertanyaan | 3.60 |
3.58 |
3.57 |
3.54 |
3.60 |
3.62 |
3.58 |
3.58 |
3.57 |
32.24 |
Rata-Rata Unsur | 507 / 1 = 507.00 507.00 / 141 = 3.60 |
505 / 1 = 505.00 505.00 / 141 = 3.58 |
503 / 1 = 503.00 503.00 / 141 = 3.57 |
499 / 1 = 499.00 499.00 / 141 = 3.54 |
508 / 1 = 508.00 508.00 / 141 = 3.60 |
510 / 1 = 510.00 510.00 / 141 = 3.62 |
505 / 1 = 505.00 505.00 / 141 = 3.58 |
505 / 1 = 505.00 505.00 / 141 = 3.58 |
504 / 1 = 504.00 504.00 / 141 = 3.57 |
32.24 |
Rata-Rata Tertimbang Unsur | 507.00 / 141 = 3.60 3.60 X (1/9) 3.60 X 0.111 = 0.40 |
505.00 / 141 = 3.58 3.58 X (1/9) 3.58 X 0.111 = 0.40 |
503.00 / 141 = 3.57 3.57 X (1/9) 3.57 X 0.111 = 0.40 |
499.00 / 141 = 3.54 3.54 X (1/9) 3.54 X 0.111 = 0.39 |
508.00 / 141 = 3.60 3.60 X (1/9) 3.60 X 0.111 = 0.40 |
510.00 / 141 = 3.62 3.62 X (1/9) 3.62 X 0.111 = 0.40 |
505.00 / 141 = 3.58 3.58 X (1/9) 3.58 X 0.111 = 0.40 |
505.00 / 141 = 3.58 3.58 X (1/9) 3.58 X 0.111 = 0.40 |
504.00 / 141 = 3.57 3.57 X (1/9) 3.57 X 0.111 = 0.40 |
3.58 |
No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
---|---|---|---|---|---|
1 |
Persyaratan |
1 |
507 |
3.60 |
0.40 |
2 |
Prosedur |
1 |
505 |
3.58 |
0.40 |
3 |
Waktu Pelayanan |
1 |
503 |
3.57 |
0.40 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
499 |
3.54 |
0.39 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
508 |
3.60 |
0.40 |
6 |
Kompetensi Pelaksana |
1 |
510 |
3.62 |
0.40 |
7 |
Perilaku Pelaksana |
1 |
505 |
3.58 |
0.40 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
505 |
3.58 |
0.40 |
9 |
Sarana Dan Prasarana |
1 |
504 |
3.57 |
0.40 |
Indexs Survey Kepuasan Masyarakat | 3.58 ( Sangat Baik ) | ||||
Konversi | 89.56 | ||||
Mutu Pelayanan | A (Sangat Baik) |