| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 3 | 2 | 3 | 2 | 3 | 2 | 2 | 2 | 3 | 22 |
| 5 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 21 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 23 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 24 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 26 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 2 | 25 |
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 28 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 3 | 3 | 31 |
| 29 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 111 |
111 |
111 |
112 |
113 |
112 |
111 |
111 |
111 |
1003 |
| Rata-Rata Pertanyaan | 3.83 |
3.83 |
3.83 |
3.86 |
3.90 |
3.86 |
3.83 |
3.83 |
3.83 |
34.6 |
| Rata-Rata Unsur | 111 / 1 = 111.00 111.00 / 29 = 3.83 |
111 / 1 = 111.00 111.00 / 29 = 3.83 |
111 / 1 = 111.00 111.00 / 29 = 3.83 |
112 / 1 = 112.00 112.00 / 29 = 3.86 |
113 / 1 = 113.00 113.00 / 29 = 3.90 |
112 / 1 = 112.00 112.00 / 29 = 3.86 |
111 / 1 = 111.00 111.00 / 29 = 3.83 |
111 / 1 = 111.00 111.00 / 29 = 3.83 |
111 / 1 = 111.00 111.00 / 29 = 3.83 |
34.59 |
| Rata-Rata Tertimbang Unsur | 111.00 / 29 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
111.00 / 29 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
111.00 / 29 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
112.00 / 29 = 3.86 3.86 X (1/9) 3.86 X 0.111 = 0.43 |
113.00 / 29 = 3.90 3.90 X (1/9) 3.90 X 0.111 = 0.43 |
112.00 / 29 = 3.86 3.86 X (1/9) 3.86 X 0.111 = 0.43 |
111.00 / 29 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
111.00 / 29 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
111.00 / 29 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
3.84 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
111 |
3.83 |
0.43 |
2 |
Prosedur |
1 |
111 |
3.83 |
0.43 |
3 |
Waktu Pelayanan |
1 |
111 |
3.83 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
112 |
3.86 |
0.43 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
113 |
3.90 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
112 |
3.86 |
0.43 |
7 |
Perilaku Pelaksana |
1 |
111 |
3.83 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
111 |
3.83 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
111 |
3.83 |
0.43 |
| Indexs SISKEMAS APIK 33 | 3.84 ( Sangat Baik ) | ||||
| Konversi | 96.07 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||