Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan (Tata Usaha) Pelayanan Perbaikan Data NISN MADRASAH ALIYAH NEGERI (MAN) 2 BANTUL Tahun 2024 - Triwulan Ke 3
| No Responden | Pertanyaan | Total | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | |||||||||||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 2 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 34 | |||||||||
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 4 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 32 | |||||||||
| 5 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 32 | |||||||||
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 | |||||||||
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 9 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | |||||||||
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 | |||||||||
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 72 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | |||||||||
| 13 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 14 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 16 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 | |||||||||
| 18 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| 19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | |||||||||
| Total | 73 |
72 |
72 |
69 |
71 |
72 |
72 |
73 |
71 |
645 | |||||||||
| Rata-Rata Pertanyaan | 3.84 |
3.79 |
3.79 |
3.63 |
3.74 |
3.79 |
3.79 |
3.84 |
3.74 |
33.95 | |||||||||
| Rata-Rata Unsur | 73 / 1 = 73.00 73.00 / 19 = 3.84 |
72 / 1 = 72.00 72.00 / 19 = 3.79 |
72 / 1 = 72.00 72.00 / 19 = 3.79 |
69 / 1 = 69.00 69.00 / 19 = 3.63 |
71 / 1 = 71.00 71.00 / 19 = 3.74 |
72 / 1 = 72.00 72.00 / 19 = 3.79 |
72 / 1 = 72.00 72.00 / 19 = 3.79 |
73 / 1 = 73.00 73.00 / 19 = 3.84 |
71 / 1 = 71.00 71.00 / 19 = 3.74 |
33.95 | |||||||||
| Rata-Rata Tertimbang Unsur | 73.00 / 19 = 3.84 3.84 X (1/ 9) 3.84 X 0.11 = 0.43 |
72.00 / 19 = 3.79 3.79 X (1/ 9) 3.79 X 0.11 = 0.42 |
72.00 / 19 = 3.79 3.79 X (1/ 9) 3.79 X 0.11 = 0.42 |
69.00 / 19 = 3.63 3.63 X (1/ 9) 3.63 X 0.11 = 0.40 |
71.00 / 19 = 3.74 3.74 X (1/ 9) 3.74 X 0.11 = 0.42 |
72.00 / 19 = 3.79 3.79 X (1/ 9) 3.79 X 0.11 = 0.42 |
72.00 / 19 = 3.79 3.79 X (1/ 9) 3.79 X 0.11 = 0.42 |
73.00 / 19 = 3.84 3.84 X (1/ 9) 3.84 X 0.11 = 0.43 |
71.00 / 19 = 3.74 3.74 X (1/ 9) 3.74 X 0.11 = 0.42 |
3.77 | |||||||||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
73 |
3.84 |
0.43 |
2 |
Prosedur |
1 |
72 |
3.79 |
0.42 |
3 |
Waktu Pelayanan |
1 |
72 |
3.79 |
0.42 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
69 |
3.63 |
0.40 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
71 |
3.74 |
0.42 |
6 |
Kompetensi Pelaksana |
1 |
72 |
3.79 |
0.42 |
7 |
Perilaku Pelaksana |
1 |
72 |
3.79 |
0.42 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
73 |
3.84 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
71 |
3.74 |
0.42 |
| Nilai Survey Kepuasan Masyarakat | 3.77 ( Sangat Baik ) | ||||
| Konversi | 94.30 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan :(Tata Usaha) Pelayanan Perbaikan Data NISN MADRASAH ALIYAH NEGERI (MAN) 2 BANTUL Tahun 2024 Triwulan Ke 3 | ||
Nilai Survey Kepuasan Masyarakat |
(Tata Usaha) Pelayanan Perbaikan Data NISN |
|
94.30A (Sangat Baik) |
Responden | |
Jumlah Responden |
19 Orang |
|
Jenis Kelamin |
Laki - Laki : 19 Orang Perempuan : 12 Orang |
|
Pendidikan |
SD : 0 Orang |
|
SMP : 2 Orang |
||
SMA : 7 Orang |
||
DIII : 0 Orang |
||
SI : 7 Orang |
||
SII : 3 Orang |
||
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