| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| Total | 72 |
71 |
72 |
72 |
72 |
72 |
72 |
72 |
72 |
647 |
| Rata-Rata Pertanyaan | 4.00 |
3.94 |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
35.94 |
| Rata-Rata Unsur | 72 / 1 = 72.00 72.00 / 18 = 4.00 |
71 / 1 = 71.00 71.00 / 18 = 3.94 |
72 / 1 = 72.00 72.00 / 18 = 4.00 |
72 / 1 = 72.00 72.00 / 18 = 4.00 |
72 / 1 = 72.00 72.00 / 18 = 4.00 |
72 / 1 = 72.00 72.00 / 18 = 4.00 |
72 / 1 = 72.00 72.00 / 18 = 4.00 |
72 / 1 = 72.00 72.00 / 18 = 4.00 |
72 / 1 = 72.00 72.00 / 18 = 4.00 |
35.94 |
| Rata-Rata Tertimbang Unsur | 72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
71.00 / 18 = 3.94 3.94 X (1/ 9) 3.94 X 0.11 = 0.44 |
72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
72.00 / 18 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.99 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
72 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
71 |
3.94 |
0.44 |
3 |
Waktu Pelayanan |
1 |
72 |
4.00 |
0.44 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
72 |
4.00 |
0.44 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
72 |
4.00 |
0.44 |
6 |
Kompetensi Pelaksana |
1 |
72 |
4.00 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
72 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
72 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
72 |
4.00 |
0.44 |
| Indeks aa | 3.99 ( Sangat Baik ) | ||||
| Konversi | 99.85 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||