Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Permohonan Peningkatan Kompetensi Guru/Pegawai

MADRASAH ALIYAH NEGERI (MAN) 2 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 4 4 4 4 4 4 4 4 4 36
3 4 4 4 4 4 4 4 4 4 36
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 3 4 3 3 4 3 4 3 4 31
7 4 4 4 4 4 4 4 4 4 36
8 3 3 4 3 4 4 4 3 4 32
9 4 4 4 4 4 3 3 3 3 32
10 3 3 3 3 3 3 3 3 3 27
11 4 4 4 4 4 4 4 4 4 36
12 4 4 4 4 4 4 4 4 4 36
13 3 3 3 3 3 3 3 3 3 27
14 3 3 3 3 3 3 3 3 3 27
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
17 4 4 4 4 4 4 4 4 4 36
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
20 4 4 4 4 4 4 4 4 4 36
21 4 4 4 4 4 4 4 4 4 36
22 4 4 4 4 4 4 4 4 4 36
Total
83
84
84
83
85
83
84
82
84
 752
Rata-Rata Pertanyaan
3.77
3.82
3.82
3.77
3.86
3.77
3.82
3.73
3.82
 34.18
Rata-Rata Unsur
83 / 1 = 83.00
83.00 / 22 = 3.77
84 / 1 = 84.00
84.00 / 22 = 3.82
84 / 1 = 84.00
84.00 / 22 = 3.82
83 / 1 = 83.00
83.00 / 22 = 3.77
85 / 1 = 85.00
85.00 / 22 = 3.86
83 / 1 = 83.00
83.00 / 22 = 3.77
84 / 1 = 84.00
84.00 / 22 = 3.82
82 / 1 = 82.00
82.00 / 22 = 3.73
84 / 1 = 84.00
84.00 / 22 = 3.82
34.18
Rata-Rata Tertimbang Unsur
83.00 / 22 = 3.77
3.77 X (1/ 9)
3.77 X 0.11 = 0.42
84.00 / 22 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
84.00 / 22 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
83.00 / 22 = 3.77
3.77 X (1/ 9)
3.77 X 0.11 = 0.42
85.00 / 22 = 3.86
3.86 X (1/ 9)
3.86 X 0.11 = 0.43
83.00 / 22 = 3.77
3.77 X (1/ 9)
3.77 X 0.11 = 0.42
84.00 / 22 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
82.00 / 22 = 3.73
3.73 X (1/ 9)
3.73 X 0.11 = 0.41
84.00 / 22 = 3.82
3.82 X (1/ 9)
3.82 X 0.11 = 0.42
3.80
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
83
3.77
0.42
2
Prosedur
1
84
3.82
0.42
3
Waktu Pelayanan
1
84
3.82
0.42
4
Kesesuaian Biaya Pelayanan
1
83
3.77
0.42
5
Produk Spesifikasi Jenis Pelayanan
1
85
3.86
0.43
6
Kompetensi Pelaksana
1
83
3.77
0.42
7
Perilaku Pelaksana
1
84
3.82
0.42
8
Penanganan Pengaduan, Saran dan Masukan
1
82
3.73
0.41
9
Sarana Dan Prasarana
1
84
3.82
0.42
Indeks Survey Kepuasan Masyarakat 3.80 ( Sangat Baik )
Konversi 94.95
Mutu Pelayanan A (Sangat Baik)