Cetak Tabulasi

Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Tata Usaha) Surat Keterangan Aktif Siswa/ Guru/ Pegawai

MADRASAH ALIYAH NEGERI (MAN) 2 BANTUL

Tahun 2025

No Responden	Pertanyaan									Total
No Responden	1	2	3	4	5	6	7	8	9	Total
1	4	4	4	4	4	4	4	4	4	36
2	4	4	4	4	4	4	4	4	4	36
3	4	4	4	4	4	4	4	4	4	36
4	4	4	4	4	4	4	4	4	4	36
5	4	4	3	3	3	3	4	4	4	32
Total	20	20	19	19	19	19	20	20	20	176
Rata-Rata Pertanyaan	4.00	4.00	3.80	3.80	3.80	3.80	4.00	4.00	4.00	35.2
Rata-Rata Unsur	20 / 1 = 20.00 20.00 / 5 = 4.00	20 / 1 = 20.00 20.00 / 5 = 4.00	19 / 1 = 19.00 19.00 / 5 = 3.80	19 / 1 = 19.00 19.00 / 5 = 3.80	19 / 1 = 19.00 19.00 / 5 = 3.80	19 / 1 = 19.00 19.00 / 5 = 3.80	20 / 1 = 20.00 20.00 / 5 = 4.00	20 / 1 = 20.00 20.00 / 5 = 4.00	20 / 1 = 20.00 20.00 / 5 = 4.00	35.20
Rata-Rata Tertimbang Unsur	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42	19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42	19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42	19.00 / 5 = 3.80 3.80 X (1/ 9) 3.80 X 0.11 = 0.42	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	20.00 / 5 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44	3.91

No	Unsur	Jumlah Pertanyaan	Total Nilai	Nilai Rata-Rata Unsur	Nilai Rata-Rata Tertimbang Unsur
1	Persyaratan	1	20	4.00	0.44
2	Prosedur	1	20	4.00	0.44
3	Waktu Pelayanan	1	19	3.80	0.42
4	Kesesuaian Biaya Pelayanan	1	19	3.80	0.42
5	Produk Spesifikasi Jenis Pelayanan	1	19	3.80	0.42
6	Kompetensi Pelaksana	1	19	3.80	0.42
7	Perilaku Pelaksana	1	20	4.00	0.44
8	Penanganan Pengaduan, Saran dan Masukan	1	20	4.00	0.44
9	Sarana Dan Prasarana	1	20	4.00	0.44
Indeks Survey Kepuasan Masyarakat					3.91 ( Sangat Baik )
Konversi					97.78
Mutu Pelayanan					A (Sangat Baik)