| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 32 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 24 |
24 |
23 |
23 |
23 |
23 |
24 |
24 |
24 |
212 |
| Rata-Rata Pertanyaan | 4.00 |
4.00 |
3.83 |
3.83 |
3.83 |
3.83 |
4.00 |
4.00 |
4.00 |
35.32 |
| Rata-Rata Unsur | 24 / 1 = 24.00 24.00 / 6 = 4.00 |
24 / 1 = 24.00 24.00 / 6 = 4.00 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
23 / 1 = 23.00 23.00 / 6 = 3.83 |
24 / 1 = 24.00 24.00 / 6 = 4.00 |
24 / 1 = 24.00 24.00 / 6 = 4.00 |
24 / 1 = 24.00 24.00 / 6 = 4.00 |
35.33 |
| Rata-Rata Tertimbang Unsur | 24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
23.00 / 6 = 3.83 3.83 X (1/ 9) 3.83 X 0.11 = 0.43 |
24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
24.00 / 6 = 4.00 4.00 X (1/ 9) 4.00 X 0.11 = 0.44 |
3.93 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
24 |
4.00 |
0.44 |
2 |
Prosedur |
1 |
24 |
4.00 |
0.44 |
3 |
Waktu Pelayanan |
1 |
23 |
3.83 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
23 |
3.83 |
0.43 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
23 |
3.83 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
23 |
3.83 |
0.43 |
7 |
Perilaku Pelaksana |
1 |
24 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
24 |
4.00 |
0.44 |
9 |
Sarana Dan Prasarana |
1 |
24 |
4.00 |
0.44 |
| Indeks aa | 3.93 ( Sangat Baik ) | ||||
| Konversi | 98.15 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||