| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 10 | 3 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 30 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 21 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 3 | 3 | 30 |
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 23 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 29 |
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 25 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 26 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 27 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 32 |
| 28 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 29 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 30 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 3 | 33 |
| 31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 32 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 32 |
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 34 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 33 |
| 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 36 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 29 |
| Total | 130 |
133 |
132 |
133 |
131 |
135 |
136 |
132 |
132 |
1194 |
| Rata-Rata Pertanyaan | 3.61 |
3.69 |
3.67 |
3.69 |
3.64 |
3.75 |
3.78 |
3.67 |
3.67 |
33.17 |
| Rata-Rata Unsur | 130 / 1 = 130.00 130.00 / 36 = 3.61 |
133 / 1 = 133.00 133.00 / 36 = 3.69 |
132 / 1 = 132.00 132.00 / 36 = 3.67 |
133 / 1 = 133.00 133.00 / 36 = 3.69 |
131 / 1 = 131.00 131.00 / 36 = 3.64 |
135 / 1 = 135.00 135.00 / 36 = 3.75 |
136 / 1 = 136.00 136.00 / 36 = 3.78 |
132 / 1 = 132.00 132.00 / 36 = 3.67 |
132 / 1 = 132.00 132.00 / 36 = 3.67 |
33.17 |
| Rata-Rata Tertimbang Unsur | 130.00 / 36 = 3.61 3.61 X (1/9) 3.61 X 0.111 = 0.40 |
133.00 / 36 = 3.69 3.69 X (1/9) 3.69 X 0.111 = 0.41 |
132.00 / 36 = 3.67 3.67 X (1/9) 3.67 X 0.111 = 0.41 |
133.00 / 36 = 3.69 3.69 X (1/9) 3.69 X 0.111 = 0.41 |
131.00 / 36 = 3.64 3.64 X (1/9) 3.64 X 0.111 = 0.40 |
135.00 / 36 = 3.75 3.75 X (1/9) 3.75 X 0.111 = 0.42 |
136.00 / 36 = 3.78 3.78 X (1/9) 3.78 X 0.111 = 0.42 |
132.00 / 36 = 3.67 3.67 X (1/9) 3.67 X 0.111 = 0.41 |
132.00 / 36 = 3.67 3.67 X (1/9) 3.67 X 0.111 = 0.41 |
3.69 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
130 |
3.61 |
0.40 |
2 |
Prosedur |
1 |
133 |
3.69 |
0.41 |
3 |
Waktu Pelayanan |
1 |
132 |
3.67 |
0.41 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
133 |
3.69 |
0.41 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
131 |
3.64 |
0.40 |
6 |
Kompetensi Pelaksana |
1 |
135 |
3.75 |
0.42 |
7 |
Perilaku Pelaksana |
1 |
136 |
3.78 |
0.42 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
132 |
3.67 |
0.41 |
9 |
Sarana Dan Prasarana |
1 |
132 |
3.67 |
0.41 |
| Indeks SISKEMAS APIK 33 | 3.69 ( Sangat Baik ) | ||||
| Konversi | 92.13 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||