| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 3 | 3 | 3 | 3 | 4 | 4 | 4 | 32 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 32 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 20 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 3 | 32 |
| 21 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 23 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 91 |
90 |
90 |
88 |
90 |
91 |
92 |
90 |
90 |
812 |
| Rata-Rata Pertanyaan | 3.96 |
3.91 |
3.91 |
3.83 |
3.91 |
3.96 |
4.00 |
3.91 |
3.91 |
35.3 |
| Rata-Rata Unsur | 91 / 1 = 91.00 91.00 / 23 = 3.96 |
90 / 1 = 90.00 90.00 / 23 = 3.91 |
90 / 1 = 90.00 90.00 / 23 = 3.91 |
88 / 1 = 88.00 88.00 / 23 = 3.83 |
90 / 1 = 90.00 90.00 / 23 = 3.91 |
91 / 1 = 91.00 91.00 / 23 = 3.96 |
92 / 1 = 92.00 92.00 / 23 = 4.00 |
90 / 1 = 90.00 90.00 / 23 = 3.91 |
90 / 1 = 90.00 90.00 / 23 = 3.91 |
35.30 |
| Rata-Rata Tertimbang Unsur | 91.00 / 23 = 3.96 3.96 X (1/9) 3.96 X 0.111 = 0.44 |
90.00 / 23 = 3.91 3.91 X (1/9) 3.91 X 0.111 = 0.43 |
90.00 / 23 = 3.91 3.91 X (1/9) 3.91 X 0.111 = 0.43 |
88.00 / 23 = 3.83 3.83 X (1/9) 3.83 X 0.111 = 0.43 |
90.00 / 23 = 3.91 3.91 X (1/9) 3.91 X 0.111 = 0.43 |
91.00 / 23 = 3.96 3.96 X (1/9) 3.96 X 0.111 = 0.44 |
92.00 / 23 = 4.00 4.00 X (1/9) 4.00 X 0.111 = 0.44 |
90.00 / 23 = 3.91 3.91 X (1/9) 3.91 X 0.111 = 0.43 |
90.00 / 23 = 3.91 3.91 X (1/9) 3.91 X 0.111 = 0.43 |
3.92 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
91 |
3.96 |
0.44 |
2 |
Prosedur |
1 |
90 |
3.91 |
0.43 |
3 |
Waktu Pelayanan |
1 |
90 |
3.91 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
88 |
3.83 |
0.43 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
90 |
3.91 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
91 |
3.96 |
0.44 |
7 |
Perilaku Pelaksana |
1 |
92 |
4.00 |
0.44 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
90 |
3.91 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
90 |
3.91 |
0.43 |
| Indeks SISKEMAS APIK 33 | 3.92 ( Sangat Baik ) | ||||
| Konversi | 98.07 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||