| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 34 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 3 | 4 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 29 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 3 | 33 |
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 |
| 20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 35 |
| 21 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 23 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 24 | 3 | 3 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 30 |
| 25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 26 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 27 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 28 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 29 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 30 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 31 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 32 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 33 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 127 |
128 |
127 |
128 |
127 |
125 |
127 |
127 |
125 |
1141 |
| Rata-Rata Pertanyaan | 3.85 |
3.88 |
3.85 |
3.88 |
3.85 |
3.79 |
3.85 |
3.85 |
3.79 |
34.59 |
| Rata-Rata Unsur | 127 / 1 = 127.00 127.00 / 33 = 3.85 |
128 / 1 = 128.00 128.00 / 33 = 3.88 |
127 / 1 = 127.00 127.00 / 33 = 3.85 |
128 / 1 = 128.00 128.00 / 33 = 3.88 |
127 / 1 = 127.00 127.00 / 33 = 3.85 |
125 / 1 = 125.00 125.00 / 33 = 3.79 |
127 / 1 = 127.00 127.00 / 33 = 3.85 |
127 / 1 = 127.00 127.00 / 33 = 3.85 |
125 / 1 = 125.00 125.00 / 33 = 3.79 |
34.58 |
| Rata-Rata Tertimbang Unsur | 127.00 / 33 = 3.85 3.85 X (1/9) 3.85 X 0.111 = 0.43 |
128.00 / 33 = 3.88 3.88 X (1/9) 3.88 X 0.111 = 0.43 |
127.00 / 33 = 3.85 3.85 X (1/9) 3.85 X 0.111 = 0.43 |
128.00 / 33 = 3.88 3.88 X (1/9) 3.88 X 0.111 = 0.43 |
127.00 / 33 = 3.85 3.85 X (1/9) 3.85 X 0.111 = 0.43 |
125.00 / 33 = 3.79 3.79 X (1/9) 3.79 X 0.111 = 0.42 |
127.00 / 33 = 3.85 3.85 X (1/9) 3.85 X 0.111 = 0.43 |
127.00 / 33 = 3.85 3.85 X (1/9) 3.85 X 0.111 = 0.43 |
125.00 / 33 = 3.79 3.79 X (1/9) 3.79 X 0.111 = 0.42 |
3.84 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
127 |
3.85 |
0.43 |
2 |
Prosedur |
1 |
128 |
3.88 |
0.43 |
3 |
Waktu Pelayanan |
1 |
127 |
3.85 |
0.43 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
128 |
3.88 |
0.43 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
127 |
3.85 |
0.43 |
6 |
Kompetensi Pelaksana |
1 |
125 |
3.79 |
0.42 |
7 |
Perilaku Pelaksana |
1 |
127 |
3.85 |
0.43 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
127 |
3.85 |
0.43 |
9 |
Sarana Dan Prasarana |
1 |
125 |
3.79 |
0.42 |
| Indeks SISKEMAS APIK 33 | 3.84 ( Sangat Baik ) | ||||
| Konversi | 96.04 | ||||
| Mutu Pelayanan | A (Sangat Baik) | ||||