| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 2 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| Total | 20 |
19 |
19 |
19 |
20 |
20 |
20 |
20 |
20 |
177 |
| Rata-Rata Pertanyaan | 3.33 |
3.17 |
3.17 |
3.17 |
3.33 |
3.33 |
3.33 |
3.33 |
3.33 |
29.49 |
| Rata-Rata Unsur | 20 / 1 = 20.00 20.00 / 6 = 3.33 |
19 / 1 = 19.00 19.00 / 6 = 3.17 |
19 / 1 = 19.00 19.00 / 6 = 3.17 |
19 / 1 = 19.00 19.00 / 6 = 3.17 |
20 / 1 = 20.00 20.00 / 6 = 3.33 |
20 / 1 = 20.00 20.00 / 6 = 3.33 |
20 / 1 = 20.00 20.00 / 6 = 3.33 |
20 / 1 = 20.00 20.00 / 6 = 3.33 |
20 / 1 = 20.00 20.00 / 6 = 3.33 |
29.50 |
| Rata-Rata Tertimbang Unsur | 20.00 / 6 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
19.00 / 6 = 3.17 3.17 X (1/9) 3.17 X 0.111 = 0.35 |
19.00 / 6 = 3.17 3.17 X (1/9) 3.17 X 0.111 = 0.35 |
19.00 / 6 = 3.17 3.17 X (1/9) 3.17 X 0.111 = 0.35 |
20.00 / 6 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
20.00 / 6 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
20.00 / 6 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
20.00 / 6 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
20.00 / 6 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
3.28 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
20 |
3.33 |
0.37 |
2 |
Prosedur |
1 |
19 |
3.17 |
0.35 |
3 |
Waktu Pelayanan |
1 |
19 |
3.17 |
0.35 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
19 |
3.17 |
0.35 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
20 |
3.33 |
0.37 |
6 |
Kompetensi Pelaksana |
1 |
20 |
3.33 |
0.37 |
7 |
Perilaku Pelaksana |
1 |
20 |
3.33 |
0.37 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
20 |
3.33 |
0.37 |
9 |
Sarana Dan Prasarana |
1 |
20 |
3.33 |
0.37 |
| Indeks SISKEMAS APIK 33 | 3.28 ( Baik ) | ||||
| Konversi | 81.94 | ||||
| Mutu Pelayanan | B (Baik) | ||||