| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 2 | 4 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 4 | 32 |
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 32 |
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 7 | 3 | 4 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 31 |
| 8 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 33 |
| 9 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 10 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 12 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 30 |
| 13 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 4 | 29 |
| 14 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 3 | 4 | 33 |
| 15 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 16 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 17 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 30 |
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 19 | 3 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 29 |
| 20 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 29 |
| 21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 22 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 30 |
| 23 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 25 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 32 |
| 26 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 29 |
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 29 |
| 28 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 29 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 30 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 31 | 3 | 3 | 4 | 3 | 4 | 3 | 4 | 3 | 3 | 30 |
| Total | 101 |
103 |
107 |
101 |
107 |
108 |
113 |
104 |
111 |
955 |
| Rata-Rata Pertanyaan | 3.26 |
3.32 |
3.45 |
3.26 |
3.45 |
3.48 |
3.65 |
3.35 |
3.58 |
30.8 |
| Rata-Rata Unsur | 101 / 1 = 101.00 101.00 / 31 = 3.26 |
103 / 1 = 103.00 103.00 / 31 = 3.32 |
107 / 1 = 107.00 107.00 / 31 = 3.45 |
101 / 1 = 101.00 101.00 / 31 = 3.26 |
107 / 1 = 107.00 107.00 / 31 = 3.45 |
108 / 1 = 108.00 108.00 / 31 = 3.48 |
113 / 1 = 113.00 113.00 / 31 = 3.65 |
104 / 1 = 104.00 104.00 / 31 = 3.35 |
111 / 1 = 111.00 111.00 / 31 = 3.58 |
30.81 |
| Rata-Rata Tertimbang Unsur | 101.00 / 31 = 3.26 3.26 X (1/9) 3.26 X 0.111 = 0.36 |
103.00 / 31 = 3.32 3.32 X (1/9) 3.32 X 0.111 = 0.37 |
107.00 / 31 = 3.45 3.45 X (1/9) 3.45 X 0.111 = 0.38 |
101.00 / 31 = 3.26 3.26 X (1/9) 3.26 X 0.111 = 0.36 |
107.00 / 31 = 3.45 3.45 X (1/9) 3.45 X 0.111 = 0.38 |
108.00 / 31 = 3.48 3.48 X (1/9) 3.48 X 0.111 = 0.39 |
113.00 / 31 = 3.65 3.65 X (1/9) 3.65 X 0.111 = 0.41 |
104.00 / 31 = 3.35 3.35 X (1/9) 3.35 X 0.111 = 0.37 |
111.00 / 31 = 3.58 3.58 X (1/9) 3.58 X 0.111 = 0.40 |
3.42 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
101 |
3.26 |
0.36 |
2 |
Prosedur |
1 |
103 |
3.32 |
0.37 |
3 |
Waktu Pelayanan |
1 |
107 |
3.45 |
0.38 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
101 |
3.26 |
0.36 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
107 |
3.45 |
0.38 |
6 |
Kompetensi Pelaksana |
1 |
108 |
3.48 |
0.39 |
7 |
Perilaku Pelaksana |
1 |
113 |
3.65 |
0.41 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
104 |
3.35 |
0.37 |
9 |
Sarana Dan Prasarana |
1 |
111 |
3.58 |
0.40 |
| Indeks SISKEMAS APIK 33 | 3.42 ( Baik ) | ||||
| Konversi | 85.57 | ||||
| Mutu Pelayanan | B (Baik) | ||||